Policies & Terms
The following is a list of Terms And Conditions that you, the buyers, agrees to upon purchasing from Primitive Choice.
Payment – Buyer understands and agrees that all payments are completed on a secure server and at no time do I have access to your credit card information. Payment is always taken at the time of purchase. Production on custom orders will not start until your payment clears.
Shipping – Buyer understands and agrees that once their order has shipped, Primitive Choice is no longer liable for their package. This includes but is not limited to delayed, lost, damaged or stolen packages. All orders include a tracking number and additional insurance can be added at the time of checkout. Primitive Choice will help assist with an insurance claim with the carrier if a package is lost or damaged, but is not responsible for replacing the order. Insurance claims will not be covered if you enter the wrong address.
International Buyers – Please be aware if you are shipping internationally via a U.S. forwarder, Primitive Choice is not liable in any way if the forwarder or the destination country denies, destroys, or returns a package. In no instance will any charges related to these orders be refunded.
Buyer understands and agrees that at the time of shipping out your order, if there is a shipping rate that has a faster transit time, then Primitive Choice reserves the right to pay the shipping difference and choose that shipping rate regardless if it is with a different carrier service then originally selected.
Returns & Exchanges – If you are unsatisfied with your purchase in any way, you have 5 days from receiving the order to contact us.
Due to our products being consumables, returns are not accepted on any treat or chew. If Primitive Choice sent you the wrong item, the correct item will either be included in your next order or can be shipped out separately. If the return involves a brand new, non-consumable item that you no longer want, you may return it however you are responsible for covering the return shipping.
Health & Safety – Buyer understands and agrees that they are purchasing perishable product that has been packaged and shipped in good condition. It is the buyer’s responsibility to be aware of the condition of the product and to not feed any item that has spoiled due to shelf life or inadequate storage.
Buyer understands and agrees that they are purchasing a specific product size based on what they feel is adequate for the size of their pet. It is the buyer’s responsibility to always supervise their dog when consuming or using a Primitive Choice product. If at any time you feel a product is no longer an adequate size for your pet or safe to use, do not continue feeding it or using it.
Buyer understands that they are purchasing a raw meat-based product that has been freeze dried or dehydrated. It is the buyer’s responsibility to research, evaluate and purchase merchandise based off of what they feel is best for their pet.
Buyer understands and accepts that the information provided on this website is not compiled by a licensed or Certified Veterinarian, Animal Nutritionist or Vet Tech. Our website or feedback is not to be used to diagnose, give treatment, or replace or overrule your vet in anyway. If you should have any questions or concerns regarding your pet’s health or quality of life, please seek medical attention.
Privacy – At no time will Primitive Choice ever release any of your personal information to anyone other than the shipping companies when purchasing your shipping label. Buyer understands and agrees to providing their name, shipping and billing address, phone number and or email address in order to successfully place an order, create an account or sign up for our newsletter.
Primitive Choice is not to be held liable for any damages whatsoever, including but not limited to; misuse or improper use of products, website information, accident or death regardless of the cause, negligent or faulty design. In no event shall Primitive Choice be liable to you or any other party for incidental. Punitive, or consequential damages.
As the consumer you are responsible for determining the suitability of all products purchased from Primitive Choice and should inspect them for safety prior to every use. Once an order has been purchased, the consumer waives all liability claims against Primitive Choice, its employees, partners, affiliates, distributors, and retailers.
Thank you for supporting Primitive Choice