Primitive Choice currently shipping raw meaty products to the entire continental US, with transit times varying 1 to 4 days.​

• If you live in Colorado, you may choose to ship your order, or you may pick it up locally right here in Fountain - 80817.
• Dehydrated treats can ship to the entire US including Hawaii and Alaska via USPS flat rate.

There is a minimum of 15 pounds for all raw meat orders! Please do not place an order less than 15 pounds by closing the dry goods rate.

There is no minimum order on treats or any other dry products, we offer to ship them via USPS flat rate. PLEASE make sure that you are NOT using dry goods flat rate shipping for any raw meat items. If you do, you will be emailed an invoice for the remaining shipping charges that will need to be paid in full prior to your order shipping.

Dry products can also be added to any raw order meaning free shipping on dry products when purchased with a raw meat box!

The maximum weight per box is 55 pounds. It is recommended in order to receive the best shipping price to order in 55 pound increments. Frozen meat orders ship via FED EX Ground 1 to 4 days.

Frozen boxes will arrive heavier than your initial order amount due to the coolant items added. Please be cautious when picking up or moving your box.

Primitive Choice cannot guarantee that orders will arrive fully or even partially frozen upon arrival. If your order arrives thawed, that is perfectly okay! The meat is perfectly fine to freeze, all is well!! You can begin prepping the items that day since they are thawed or simply place them back in the freezer. Thawing and and refreezing meat for pets is perfectly okay! When you conclude your purchase, you agree to not hold Primitive Choice from the guarantee that items will arrive completely frozen.

When items aren’t frozen but still very cold it’s as if they were in a fridge during shipping. They leave my freezer frozen solid and stay this way roughly 1-2 days then hit fridge temperature 3-4 days. I ship boxes with sufficient coolant for the allotted transit days, however I cannot control the shipping carriers under their mistake of a misplaced package or an act of God occurrence.

All boxes leave Primitive Choice in 100% perfect condition, however there is always a chance that the shipping company damages the box. If you find yourself in this situation please photograph the box in multiple ways immediately before opening it and email me within 24 hours of arrival. I will then contact the carrier for further assistance. If you do not take pictures, then there is nothing I can do for you.

Although not often, packages can get delayed during transit for reasons out of my control. If it is a 24-hour delay then there is no major need to worry as the box is prepared for a small delay, however if is sitting in the facility over a weekend, if FedEx causes a delay which then puts the package sitting during a holiday or an act of God occurs,  then we have a problem. If you find yourself in this unfortunate situation, please email your name, order number and tracking number to primitivechoice@gmail.com and please put the subject line as “my order is delayed”. I will then be able to contact FedEx and then get back with you an update regarding the situation.

First though, check that your address is 100% correct when you plug in your tracking number. This address gets pulled directly from my website when an order is place, as nothing is entered manually, so the address should match up correctly. If by chance you have made a mistake when entering your address and this is why your package is delayed, then immediately contact your local FedEx regarding changing your shipping address. This is something only the customer can do, and not the shipper once the package has shipped.

Unfortunately, since a delay of package is on FedExs end, I can not reimburse anything to you. However, each package is insured for $100 against lost or damaged items, and that is something you have the opportunity to speak to FedEx about.