Primitive Choice currently shipping raw meaty products to the entire continental US, with transit times varying 1 to 4 days.​

• If you live in Colorado, you may choose to ship your order, or you may pick it up locally right here in Fountain - 80817.
• Dehydrated treats can ship to the entire US including Hawaii and Alaska via USPS flat rate.

Want to get an accurate up to date shipping quote to your front door or even someones else’s front door without having to make a cart of actual items?

This is the easiet way to accurately calculate your shipping cost to a chosen address. Simply add to your cart the quantity of this particular “item” to reflect the poundage you are looking to quote. 

For example if you are looking to quote 32 pounds then simply add 32 of this item to your cart. Then go to “checkout” and type in the address you’d like to use. This will give you a real time shipping quote that automatically changes to reflect Fed Ex's current rates.

https://www.primitivechoice.com/products/calculate-shipping-cost

All orders are currently being shipped as soon as possible; meaning if you order on Friday chances are it will ship out three days later on that Monday versus the following Monday. If you will be out of town or similar situation and NEED the order to ship on its technical correct ship date please notate this in the notes section when placing your order.

Please place your order at least 5 business days in advanced from when you need your order to ship. Orders ONLY ship out on Mondays. In very unique situations orders will ship out on Tuesdays. This schedule reflects a normal operating weekly turnaround time.

If you order on: 

• Monday, Tuesday, Wednesday or Thursday, it will ship the following Monday.
• Friday, Saturday or Sunday, will ship the 2nd following Monday.

This shipping schedule is subject to change under certain circumstances. If for any of the following reasons orders can not be shipped out on the correct Monday, then all orders will be shipped out on the next following Monday. This includes but is not limited to holiday closures by Primitive Choice and or FedEx, vacation closures by Primitive Choice, health complications involving Primitive Choice, acts of God not only at the Primitive Choice location, but all shipping destinations, difficulties brought on by FedEx and more.

If you would like to know what day your order will ship and the shipping time, please email me your order number and I will confirm the details for you.

​If you need your order to be held, please email me your order number along with what day you would like your order to ship. I will then confirm the shipping date, just make sure you calculate the shipping time as well! Please remember that I do not have unlimited freeze space so holding an order is for very special situations.

2019 closure and no shipping schedule

January 1 - no shipping this week

January 21 - no shipping this week

April 19 - 21 - closed

May 20 - no 4 day shipping this week

May 24 - 27 - closed, no shipping this week

July 1 - 7 - closed, no shipping this week

July 19 - closed

August 30 - September 2 - closed, no shipping this week

September 26 - 29 - closed

October 11 - closed

November25 - December 1 -closed, no shipping this week

December 21 - January 1 - closed. no shipping this week

There will be no orders shipped out on December 23 or 30th, meaning the last day of the year for orders to ship is December 16th and will resume on January 6th. 

Transit times vary across the United States. The predicted transit time is not guaranteed due to mother nature and other factors on FedEx's end. Once the package ships from Primitive Choice, we are no longer responsible for the pack for obstacles like it showing up on time and in good condition. Please view the shipping complications section for more information.

Please click here to view the transit time map

There is a minimum of 15 pounds for all raw meat orders! Please do not place an order less than 15 pounds by closing the dry goods rate.

There is no minimum order on treats or any other dry products, we offer to ship them via USPS flat rate. PLEASE make sure that you are NOT using dry goods flat rate shipping for any raw meat items. If you do, you will be emailed an invoice for the remaining shipping charges that will need to be paid in full prior to your order shipping.

Dry products can also be added to any raw order meaning free shipping on dry products when purchased with a raw meat box!

The maximum weight per box is 55 pounds. It is recommended in order to receive the best shipping price to order in 55 pound increments. Frozen meat orders ship via FED EX Ground 1 to 4 days.

Frozen boxes will arrive heavier than your initial order amount due to the coolant items added. Please be cautious when picking up or moving your box.

In order to receive the best shipping rate, it is recommended to order in 55 pound increments. FedEx charges by dimensional weight, so the more you order, the bigger box it goes in and the "cheaper" price you get.

For example: A 15 pound box cost one customer $31 to ship, where a 55 pound box cost them $52 to ship. While the $52 is more money yes, it is actually cheaper per pound. If this customer were to ship 55 pounds of meat all in 15 pound boxes, it would cost them $145 total vs shipping the one 55 pound box for $52. As you can see the customer can save $93 by shipping one 70 pound box vs shipping several smaller 15 pound boxes. This in itself is a shipping discount!

I occasionally offer shipping discounts to everyone online as a part of a sale. Please be sure to like Primitive Choice on Facebook and Instagram, and join the newsletter in order to easily have access to the coupon codes! You can also receive points with every order you place once you create a profile.

In order to receive the best shipping rate, it is recommended to order in 55 pound increments. FedEx charges by dimensional weight, so the more you order, the bigger box it goes in and the "cheaper" price you get.

For example: A 15 pound box cost one customer $31 to ship, where a 55 pound box cost them $52 to ship. While the $52 is more money yes, it is actually cheaper per pound. If this customer were to ship 55 pounds of meat all in 15 pound boxes, it would cost them $145 total vs shipping the one 55 pound box for $52. As you can see the customer can save $93 by shipping one 55 pound box vs shipping several smaller 15 pound boxes. This in itself is a shipping discount!

You can order several 55 pound boxes if need be. If you're interested in bulk freight shipping please email primitivechocie@gmail.com

DRY GOODS: If you are purchasing only dry goods then you may opt to pick the dry goods rate during check out.

RAW MEAT: If you are purchasing raw meat items you must pick the FedEx shipping rate.

RAW MEAT & DRY GOODS: If you are purchasing raw meat and dry goods, you must pick the FedEx shipping rate. 

*PLEASE make sure that you are NOT using the dry goods flat rate shipping for any package that includes any raw meat items. If you do, you will be emailed an invoice for the remaining shipping charges that will need to be paid in full prior to your order shipping.

All meat orders are shipped accordingly to their transit times. They are shipped frozen in a cardboard box with styrofoam sheets on all 6 sides for insulation. Depending on transit time, they will have gel packs and or dry ice. Your order will ship in smallest box that adequately fits the products so that the items are tightly packed which makes them stay frozen longer. Depending on transit time, chances are the some of the meat will arrive partially thawed, and that is perfectly okay!  Even though the items are not frozen, they are well in the constant range of under 40 degrees, which is what your refrigerator temperature is set on ;) It is perfectly safe to freeze, thaw and re-freeze raw pet food items.

Yes I can hold orders, however there is a weekly fee. The fee is $20 for every Monday that the order does not go out on time. For example, if your order is supposed to go out on Monday August 5th, and you need it held until Monday August 19th, then that would cost that would be two Mondays equalling $40. 

When submitting an order please add on the "hold my order" fee prior to check out and write in the notes section the Monday that you need the order to be shipped. If you forget to add on the fee, I will invoice you for it. If it is not paid by Friday, then your order will go out on the original planned Monday.

Why would you need an order held? Some customers pre order their items so that they don't go out of stock, however they don't currently have the freezer space to hold the order. 

I do have a walk in freezer however freezer space is just as much of a concern for me as it is for my customers unfortunately. We all need more freezer space!! Holding orders means I can’t stock more inventory since your already purchased products are taking up the space; and that’s why there is a charge.

Yes, of course! Pick up orders do not have an order minimum. Pick up is ONLY Tuesday and Thursday. Please email me to confirm that you'll be there to pick up your order on your set day. If you do not inform me that you will not be able to make it, then there will be a no show fee of $5. As long as you let me know PRIOR to 4pm that pick up day, there will be no fee. I will do my best to work with individuals if the timeframe does not work for them. If there is a Holiday, an email will be sent out for an update on estimated pick up dates at that time. Time is subject to change depending on the season.

If you order on.

• Monday or Tuesday, it will be ready for pick up the FOLLOWING Tuesday.
• Wednesday, Thursday, it will be ready for pick up the FOLLOWING Thursday.
• Friday, Saturday, Sunday, it will be ready for pick up the FOLLOWING Tuesday.

PICK UP DETAILS
***WHEN: Tuesdays and Thursdays, 5-6pm 

***WHERE: 16650 Midway Ranch Rd, Fountain, CO 80817  ***NOTE: This is only a reference address to get you to the right general area, please do not park in the raceway parking lot itself. If you have gone through the metal gates you are in the WRONG PLACE. Please park in the dirt parking lot across the street. Please do not go inside asking for Primitive Choice as this does not end well.

***WHERE: I will be parked in the dirt lot off Midway Ranch Rd, by the light pole in the middle of the lot.

***DIRECTIONS: Take exit 122 off of I25. Once you take a right at the stop sign onto Midway Ranch RD, KEEP LEFT at the Fork on Midway Ranch Rd. There will be a dirt parking lot on your left hand side of Midway Ranch Rd. This is directly across from the gated raceway parking lot. This is the pick up location. DO NOT park in the parking lot for the Pikes Peak International Raceway. This is private property and I am not allowed to transfer possession of boxes on their property.

 ***WHAT TO BRING: An ID to confirm your order.

If I can get your order to you sooner, then I will email you ASAP to confirm that an earlier pick up date is okay with you.

The best option would be to bring a cooler depending on your travel time. They provide a cooler temperature and a seal to prevent leaks. If you're unable to bring a cooler, then I do provide boxes! I do ask, if you're able to, to bring back the box when you come to pick up your next order so we can create less waste and recycle more!

Please be aware that local pick up orders do not come with any coolant, if you need gel packs for your trip please provide your own, or there will be an extra fee for providing them for you. Primitive Choice is not responsible for meat once it is picked up and placed into the buyers car. Please plan your trip and travel times accordingly, we don't want any of your meat to go bad!

2019 closure and no shipping schedule

April 19 - 21 - closed

May 24 - 27 - closed

July 1 - 7 - closed, no pick ups

July 19 - closed

August 30 - September 2 - closed

September 26 - 29 - closed

October 11 - closed

November25 - December 1 -closed, no pick ups

December 21 - January 1 - closed. no pick ups

There will be no orders going out from December 21 until January 1, meaning the last day of the year for orders to be picked up is December 20th and will resume on January 2nd. 

It is my goal to have absolute customer satisfaction, however due to the perishable nature of my product, Primitive Choice does not allow any refunds or exchanges once an item is purchased. Cancelations or changes to an order are allowed up to two days after purchase, unless the items have already shipped, so please purchase at your own risk. Once receiving your order if there is something your pet will not eat, please don't hesitate to contact me for tips on how to feed or ways to donate to other raw fed animals in your local community.

The following canceled orders will have a restocking fee:

1. You place an order that needs to be shipped, but you paid the $5 local pick up fee instead of the correct provided real time shipping fee. I will email you an invoice for the shipping difference to have your shipped. If you decide that the shipping is "too expensive" and decide to cancel your order, then you will charged the restocking fee.

2. You place an order and chose the $5 local pick up fee instead. The provided pick up location is posted throughout the website, being in Fountain, CO. If you notice that the pick up location was different than you thought, and you don't want to drive to the provided pick up location then you have a few options. You can either continue to pick up your order at the correct pick up location, I can email you an invoice to have your box shipped to have your address or you can cancel the order. If you decide to cancel your order, then you will charged the restocking fee.

3. You place a raw food order that needs to be shipped, but you paid for the dry goods only shipping fee instead of the correct provided real time shipping fee. I will email you an invoice for the shipping difference to have your shipped. If you decide that the shipping is "too expensive" and decide to cancel your order, then you will charged the restocking fee.

4. You fully place an order by accident, to the point your order comes through to me and your credit card is charged. If you place your order by accident and do not email me within 24 hours to cancel your order, then you will charged the restocking fee.

5. You place your order, pay for it, then prior to shipping decide to you do not want your order anymore and decide to cancel it. At this point you will charged the restocking fee.

The restocking fee is to simply cover my time I have to spend on these particular orders. The orders that are charged with the restocking fee can be found in the question section above title "What canceled orders have a restocking fee?" For these orders I have to spend extra time getting an updated shipping rate for your order, emailing you the invoice for the updated shipping rate, put your order on hold meaning I can't ship it out until I receive your payment in full for the shipping invoice etc. This is all extra time I have to spend on your order that I should not have to due to the fact that the real time shipping rate for your order is provided at checkout. I also pull orders the day they are placed so they are ready to be shipped and if you cancel your order then that means I have already spent the time pulling your order and now spend time restocking your order and updating inventory. In sum, it is to reflect the extra time spent on this particular orders. If you have any questions or concerns, please do not hesitate to contact me.

Primitive Choice cannot guarantee that orders will arrive fully or even partially frozen upon arrival. If your order arrives thawed, that is perfectly okay! The meat is perfectly fine to freeze, all is well!! You can begin prepping the items that day since they are thawed or simply place them back in the freezer. Thawing and and refreezing meat for pets is perfectly okay! When you conclude your purchase, you agree to not hold Primitive Choice from the guarantee that items will arrive completely frozen.

When items aren’t frozen but still very cold it’s as if they were in a fridge during shipping. They leave my freezer frozen solid and stay this way roughly 1-2 days then hit fridge temperature 3-4 days. I ship boxes with sufficient coolant for the allotted transit days, however I cannot control the shipping carriers under their mistake of a misplaced package or an act of God occurrence.

All boxes leave Primitive Choice in 100% perfect condition, however there is always a chance that the shipping company damages the box. If you find yourself in this situation please photograph the box in multiple ways immediately before opening it and email me within 24 hours of arrival. I will then contact the carrier for further assistance. If you do not take pictures, then there is nothing I can do for you.

Although not often, packages can get delayed during transit for reasons out of my control. If it is a 24-hour delay then there is no major need to worry as the box is prepared for a small delay, however if is sitting in the facility over a weekend, if FedEx causes a delay which then puts the package sitting during a holiday or an act of God occurs,  then we have a problem. If you find yourself in this unfortunate situation, please email your name, order number and tracking number to primitivechoice@gmail.com and please put the subject line as “my order is delayed”. I will then be able to contact FedEx and then get back with you an update regarding the situation.

First though, check that your address is 100% correct when you plug in your tracking number. This address gets pulled directly from my website when an order is place, as nothing is entered manually, so the address should match up correctly. If by chance you have made a mistake when entering your address and this is why your package is delayed, then immediately contact your local FedEx regarding changing your shipping address. This is something only the customer can do, and not the shipper once the package has shipped.

Unfortunately, since a delay of package is on FedExs end, I can not reimburse anything to you. However, each package is insured for $100 against lost or damaged items, and that is something you have the opportunity to speak to FedEx about.

"My tracking number says that my package has been delivered, however its not on my door step." All packages shipped from Primitive Choice are automatically realized to the recipient allowing FedEx to leave your box on your doorstep without needing a signature. This is great 99.9% but of course there is the chance that your box could get taken. Unfortunately, one your order has left our facility, we are no longer liable for any complications. The best thing you can do is contact FedEx ASAP and inform them of the problem. When a package is delivered FedEx is supposed to mark down where they delivered it; for example front porch, back door, side porch etc. This could help you find your package. 

Do you part to keep your package safe! If you know your package is to be delivered on a set day, ask a neighbor to slide it into your garage. If you're out of town for the day, again ask a neighbor or friend to grab your package for you and even ask for it to be placed in your freezer. We all know around Christmas time there are many porch pirates, so be on top of your game to protect your box once its been delivered.

If you are going out of town and have an order waiting to be shipped, please let me know ASAP! You can ask for the order to wait to be shipped until you return home.

If your order gets shipped according to the shipping schedule and you happen to be out of town when your box gets delivered then it is 100% on you to get your items into a freezer by a neighbor or friend.

If you go out of town and put your mail on a vacation hold during the time your order is supposed to be delivered then there is absolutely nothing I or FedEx can do. So please remember your meat packages when its getting close to vacation time!

The referral card is an automatic online program that allows you to refer someone to Primitive Choice in order to receive a discount. This someone you refer must be a new customer that has never ordered from Primitive Choice before. The new customer will receive 10% off their first order. But wait theres more!! Once they place their first order, you (the person who referred them) will receive 10% off your next order. 

To take part in the referral program simply do the following:

1. So you have a friend that wants to place their first order with Primitive Choice, do ya?
2. Click on "earn rewards" in the lower right hand corner of the webpage
   
3. Log in or create your account
   
4. Click on "refer friends"
   
5. Copy your custom share code by clicking the copy button to the right side of the link
6. Send it to your friend who is a brand new customer to Primitive Choice
7. Beg them to order ASAP so you can get your 10% code
8. Find your discount under the "my rewards"
9. Use your discount and celebrate for the savings!

In addition to earning points for every dollar you spend you can now receive a punch every time you order! 

The punch card is super simple to use: Earn 5% off after making 5 purchases of $50

To take part in the loyalty program simply do the following:

1. Create your order
2. Log in or create your account when prompted
3. Place your order
4. Click on "earn rewards" in the lower right hand corner of the webpage
5. Click on the "earn rewards" tab
   
6. Scroll down until you see "make 5 purchases"
7. Make 5 purchases over $50 
8. Click on "earn rewards" in the lower right hand corner of the webpage
9. Click on the "my rewards" tab
10. Use your discount and celebrate for the savings!

So you earned enough points to gain a coupon code so you clicked "redeem" but you didn't redem the code in the same web session so now your points are gone and so is your code but you never used it, frustrating right? You might think you lost your code and your points but nope!!! Every time you click "redeem code" you will get an email with your conformation code for safe measures. 

You can also see your redemption codes and your point earnings history through your account profile.

1. Click on "earn rewards" in the lower right hand corner of the webpage
   
2. Log in to your account
   
3. Click on "my rewards"
   

 Voila you will never loose a coupon code again!

Did you order through Primitive Choice on the original website? Don't worry you can transfer all of your earrings to the new website. There were no reward points given for purchases on the original website but I can take your total amount spent and convert them to points to add to your account. All you need to do is create an account on the new website then shoot me an email asking to update your points. 

To create an account:

1. Click on "earn rewards" in the lower right hand corner of the webpage
   
2. Click "create an account"
   
3. Email primitivechocie@gmail.com with the subject line "transfer original points"
   
4. Enjoy having a points and reward system!

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Primitive choice understands that just like people, not every pet likes everything. The one pound increments make it possible that if your pet doesn't eat something, you're not wasting a whole lot of food. It is recommended that you order your pets regular items and add a new item or two each order to introduce to them to see if they like it or not.  Unfortunately, I cannot provide any refunds or exchanges on items that your pets do not like. If your pet does not like something you have a few options. You can refreeze it and try again later, you can try some tips and tricks in order to mask the taste, you can donate it to another raw feeder or even trade items with someone.

99% of the Primitive Choice meat products are USDA inspected, human grade meat. The only items we carry that are not human grade are simply those items that can not be consumed by humans, like beef lung and raw green beef tripe.

Primitive Choice does not denature any products, nor use any products that have already used denature such as liquid charcoal. There is absolutely nothing added to any meat items. The meat is simply cut to weight, packaged and sold.

NO! Even though products are human grade, please do not consume the meat yourself. The products are sold for pet consumption only. If for some reason you decide to consume the meat, you agree that Primitive Choice is not liable for any complications.

Congratulations you received your box of meat! It is recommended to thaw or partially thaw the meat prior to prepping. If you do not have room in your fridge, you can use coolers or even bathtubs to thaw out the meat. You can thaw meat up to 3 days, as long as it stays under 40°. If its getting in the high 30s and you're not ready to prep, place the meat back into the freezer and re-thaw when you're ready. You can do this an unlimited number of times as long as the temperature stays below 40°.

Take pictures during meal prep and your pets enjoying their Primitive Choice meals. Tag @primitive_choice on Facebook or Instagram and use #primitivechoice and #naturallyprimitive for a chance to be featured!